AI Voice Agents
AI voice agents that answer in 500 milliseconds.
We design, build and operate enterprise AI voice agents that handle real phone traffic — inbound support, outbound qualification and 24/7 service desks — with CRM write-back, human escalation and an eval suite behind every release.
Response latency
≈500 ms
Speech-in to speech-out, measured in production
Concurrent calls
Unlimited
Horizontal scaling, no seats to license
Languages
30+
Including low-resource languages such as Azerbaijani
Uptime target
99.9%
Failover across voice and model providers
What our voice agents do
Real-time turn taking
Barge-in, interruption handling and back-channelling so callers never wait for a beep.
Tool use during the call
Look up an order, book a slot, check a balance or create a ticket mid-conversation.
Human escalation
Warm transfer with full context summary when confidence drops or the caller asks.
Multilingual by default
Language detected per caller; one agent, one knowledge base, many markets.
Compliance-ready
PII redaction, consent capture, retention windows and an audit trail per call.
Inbound and outbound
Support lines, qualification, reminders, collections and win-back campaigns.
Where teams deploy them first
Customer support line
Answer 60–80% of repeat questions end-to-end with order-aware retrieval, and route the rest with context.
Lead qualification
Call every inbound form within seconds, qualify against your criteria and book the meeting in the rep's calendar.
Appointment management
Booking, rescheduling and reminder calls synced to your scheduling system, with no-show follow-up.
Government service desks
High-volume citizen enquiries answered 24/7 in the local language, with every request logged for audit.
Custom build vs. off-the-shelf voice bot
| Capability | Premium Robots | Generic platform |
|---|---|---|
| Response latency | ≈500 ms | 1.5–2 s |
| CRM write-back | Included | Paid add-on |
| Custom tool calling | Any REST/GraphQL API | Limited connectors |
| Eval suite before launch | Required | Rarely offered |
| Call analytics | Intent, sentiment, outcome | Call logs only |
Frequently asked questions
- What is an AI voice agent?
- An AI voice agent is a speech-native system that answers or places phone calls, understands the caller in real time, uses your internal tools (CRM, order database, booking API) and completes the task without a human operator. Unlike an IVR menu it handles interruptions, accents and open-ended questions.
- How fast does it respond?
- Our production deployments answer in roughly 500 ms end-to-end (speech-in to speech-out), which keeps the conversation at natural human rhythm. Typical off-the-shelf voice bots sit at 1.5–2 seconds, which callers perceive as a machine.
- Can it integrate with our CRM and telephony?
- Yes. We connect to Salesforce, HubSpot, Bitrix24, 1C, Zendesk or your own REST/GraphQL API, and to SIP/PSTN telephony via Twilio, Telnyx or your existing PBX. Every call is logged with transcript, intent, sentiment and outcome.
- How many concurrent calls can it handle?
- Capacity is horizontal: hundreds of simultaneous calls with no queue, no shift planning and no seasonal hiring. Cost scales per minute of conversation, not per seat.
- How long does a deployment take?
- A scoped pilot on one call flow typically goes live in 3–5 weeks, including eval suite, escalation paths and CRM write-back. Full multi-flow rollouts run 8–12 weeks.
Hear it before you buy it
Try the live voice demo on our AI call center page, or send us one call flow and we will scope a pilot with latency and accuracy targets attached.