Public sector
AI voice agents for government services.
We build citizen-facing voice agents that answer hotlines around the clock, read from your case systems, escalate to officers with context, and leave an auditable record of every conversation.
Availability
24/7
No queues, no shift planning, no seasonal hiring
Response latency
≈500 ms
Speech-in to speech-out, measured in production
Audit coverage
100%
Transcript, intent, tools used and outcome per call
Languages
30+
Azerbaijani, Russian, Turkish, English and more
Call flows we deploy first
Application status lines
Citizens ask about a submitted application; the agent looks it up in the case system and states the current stage and next step.
Document and eligibility guidance
Grounded in your published regulations, so answers match the rules officers actually apply.
Appointment scheduling
Booking, rescheduling and reminder calls synced to the department's scheduling system.
Overflow and after-hours
Absorbs peak-hour and night traffic, escalating to an officer with a full context summary when needed.
Where the time goes
Manual hotline
4–12 min per enquiry
Hold time, transfers and repeated explanations
With a voice agent
Under 90 seconds
Answer, lookup and case write-back in one call
- PII redaction and configurable retention
- Role-based access to recordings and transcripts
- Deployment in your cloud tenancy or on-premise
- Eval suite per language before go-live
Frequently asked questions
- How do AI voice agents help a government service desk?
- They answer high-volume, repetitive citizen enquiries — document requirements, application status, office hours, eligibility rules — 24/7 and in the local language, so human officers spend their time on cases that need judgement.
- Is every call auditable?
- Yes. Each call is stored with a transcript, detected intent, the tools the agent used, the outcome and a timestamp, so a supervisor can reconstruct exactly what a citizen was told.
- Can it run inside our own infrastructure?
- We deploy into your cloud tenancy or on-premise where residency rules require it, with PII redaction, configurable retention windows and role-based access to recordings.
- What about low-resource languages such as Azerbaijani?
- We build and evaluate voice agents in Azerbaijani, Russian, Turkish and English, with an eval suite per language before anything is exposed to citizens.
Start with one hotline
Send us a single call flow and we will scope a pilot with latency, accuracy and escalation targets attached.