Call center automation
AI voice agents for call centers.
We deploy voice agents onto real phone traffic: sub-second responses, hundreds of concurrent calls, CRM write-back on every conversation, and warm escalation to your team when a human is the right answer.
Concurrent calls
Hundreds
Horizontal scaling, no seats to license
Response latency
≈500 ms
Natural turn taking with barge-in support
Deflection target
60–80%
On repeat enquiry flows after tuning
Pilot timeline
3–5 weeks
One flow, eval suite and CRM write-back included
Flows that pay for themselves first
Tier-1 support deflection
Order status, delivery windows, balances and account questions answered with live lookups instead of a hold queue.
Outbound qualification
Every inbound form called within seconds, qualified against your criteria and booked into the rep's calendar.
Reminders and win-back
Appointment reminders, renewal nudges and dormant-customer campaigns run at volume, with opt-out handling.
Overflow and after-hours
Peak spillover and night traffic covered so abandoned-call rate stops tracking your headcount.
What every deployment includes
- Eval suite built from your own call recordings
- Warm transfer with a context summary for the agent
- Per-call intent, sentiment and outcome analytics
- Consent capture, PII redaction and retention rules
- Failover across voice and model providers
- Telephony integration via Twilio, Telnyx or your PBX
Frequently asked questions
- Will an AI agent replace our call center team?
- No. It absorbs the repetitive share of traffic — status checks, order questions, bookings, reminders — so your agents handle escalations and revenue conversations. Every hand-off arrives with a context summary.
- How is it priced compared to seats?
- Voice agent cost scales with minutes of conversation rather than licensed seats, so peak days do not require hiring and idle nights do not cost a shift.
- How do you prove quality before go-live?
- We build an eval suite from your real call recordings and transcripts, score the agent on task completion, accuracy and escalation behaviour, and only launch flows that clear the threshold.
- Which telephony and CRM systems do you support?
- SIP/PSTN via Twilio, Telnyx or your existing PBX, and write-back to Salesforce, HubSpot, Bitrix24, Zendesk, 1C or any REST/GraphQL API.
Pilot one queue
Give us your highest-volume call reason and we will scope a pilot with deflection, latency and accuracy targets.