AI Chatbot Development
Chatbots that resolve requests, not deflect them.
We build custom AI chatbots wired into your real systems — grounded answers with citations, CRM and helpdesk actions, multilingual support, and evals on every release.
First response
<1 s
Streaming answers on production traffic
Ticket deflection
60-80%
Typical tier-1 volume handled end to end
Languages
30+
Detected per conversation, including Azerbaijani
Channels
Web + chat apps
One brain across every surface
What our AI chatbots include
Grounded answers with citations
Retrieval over your docs, policies, and product data so replies are accurate and verifiable — not generic model guesses.
CRM and helpdesk integration
Read and write to Salesforce, HubSpot, Bitrix24, Zendesk, Jira, or an internal API so the bot can actually resolve requests.
Actions, not just replies
Check an order, book a slot, reset access, file a ticket — tool calls with confirmation steps and audit logs.
Guardrails and escalation
Topic limits, PII handling, and a clean handoff to a human agent with the full conversation summary.
Multilingual by default
Language detection per user, consistent terminology, and locale-aware formats for dates, currency, and names.
Analytics and evals
Resolution rate, deflection, drop-off points, and quality scores that run on every release.
Where teams deploy them first
Customer support automation
Order-aware support that resolves the repetitive 70% and escalates the rest with context attached.
Internal helpdesk
HR, IT, and finance questions answered from approved internal policy, with permission-aware retrieval.
Lead qualification
Qualify inbound visitors, capture requirements, and book meetings straight into your calendar.
Government citizen services
Explain forms, fees, and procedures in local languages, 24/7, with every answer traceable to a source.
Custom chatbot vs. off-the-shelf widget
| Capability | Premium Robots | Generic widget |
|---|---|---|
| Knowledge source | Your live systems + docs | Static FAQ list |
| Actions | Tool calls with audit log | Links only |
| Escalation | Human handoff with summary | Contact form |
| Quality control | Continuous evals | Manual spot checks |
| Deployment | Cloud, VPC, or on-prem | Vendor cloud only |
Frequently asked questions
- How is a custom AI chatbot different from a website widget builder?
- Widget builders answer from a short FAQ list. A custom AI chatbot is wired into your real systems — documents, orders, tickets, and internal APIs — so it can answer account-specific questions, take actions, and hand off to a human with full context.
- How do you stop the chatbot from making things up?
- Answers are grounded in retrieval over your approved content with citations, guardrails block out-of-scope topics, and an eval suite scores accuracy and refusal behaviour before each release.
- Which channels can the chatbot run on?
- Website and in-app widgets, WhatsApp, Telegram, Messenger, Microsoft Teams, Slack, and email. The same brain serves every channel, so answers stay consistent.
- Can it work in multiple languages?
- Yes. Deployments commonly run English plus local languages such as Azerbaijani, Turkish, and Russian, with language detection per conversation.
- How long does an AI chatbot project take?
- A scoped production pilot on one use case is typically live in 3-5 weeks including ingestion, integrations, guardrails, and analytics. Multi-department rollouts run 8-12 weeks.
Scope your chatbot pilot
Tell us your top three request types and we will propose a chatbot scope with deflection and accuracy targets attached.